Booking Conditions

These Booking Conditions form a legal agreement between you (the “Client”) and Turquaz Travel (“we”, “us”, the “Agency”), a travel agency licensed by the Association of Turkish Travel Agencies (TÜRSAB) under Licence No. A-12334, with its head office at Konutkent Mah. 3035 Cad. No:62/B, Suit Tower, Çankaya / Ankara, Türkiye. By making a booking you confirm that you have read, understood and accepted these conditions on behalf of yourself and all members of your party.

A booking is confirmed once we have received the required deposit (or full payment) and issued a written booking confirmation or voucher. At that point a binding contract comes into existence. You are responsible for ensuring that all names, dates and details you provide match the travel documents (passports) of every traveller.

Prices are quoted per the written offer or proforma invoice and are valid only for the period stated therein. Unless stated otherwise, a deposit is payable to confirm the booking and the balance is due before the start of the services (typically 30 days prior to arrival, or as specified in your offer). We reserve the right to cancel a booking for which payment is not received by the due date, in which case cancellation charges may apply.

Prices may be subject to change before booking due to fluctuations in exchange rates, taxes, fuel and supplier tariffs. Once your booking is confirmed and paid, the agreed price will not change except for government-imposed taxes or fees beyond our control.

The services included in your package are those expressly listed in your written offer, itinerary or voucher. Anything not listed — such as international flights (unless stated), personal expenses, tips, optional excursions, meals not specified, and travel insurance — is not included.

If you wish to change any detail of your confirmed booking, we will make reasonable efforts to accommodate the request. Amendments are subject to availability and may incur supplier charges plus an administrative fee. Name changes and transfers of a booking to another person may be treated as a cancellation and re-booking.

We plan arrangements many months in advance and occasionally must make changes. Most are minor, but if a significant change becomes necessary (for example a material change of itinerary or accommodation category) we will inform you as soon as possible and offer, where feasible, an alternative of comparable standard or a refund of amounts paid for the affected services. We are not liable for any additional expenses incurred as a result.

Cancellations must be sent to us in writing and take effect on the day we receive them. Cancellation charges apply on a tiered scale according to how far before departure the notice is received. Full details are set out in our Cancellation Policy, which forms part of these Booking Conditions.

It is your responsibility to hold a valid passport and any visas, permits and health certificates required for your journey. We can assist with visa applications as a paid service, but we do not guarantee that any visa will be granted, and visa fees are non-refundable. We are not liable for any consequences arising from missing or invalid travel documents.

We strongly recommend that every traveller purchases comprehensive travel insurance covering medical expenses, repatriation, trip cancellation and curtailment, and loss of baggage. You travel at your own risk where you choose not to be adequately insured.

We accept responsibility for arranging the services described in your confirmation with reasonable skill and care. Our liability is limited to the value of the services booked with us. We are not responsible for the acts or omissions of independent third-party suppliers (airlines, hotels, transport companies) beyond our reasonable control, nor for personal injury, loss or damage caused by circumstances we could not have foreseen or prevented.

We are not liable for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to war, civil unrest, terrorism, epidemics or pandemics, natural disasters, adverse weather, strikes, and government action or travel restrictions.

If a problem arises during your trip, please notify us or our local representative immediately so we can try to resolve it on the spot. If the matter cannot be resolved, you may submit a written complaint to us within 30 days of the end of your trip and we will respond promptly.

These Booking Conditions and any dispute arising from them are governed by the laws of the Republic of Türkiye. Disputes may also be referred to the TÜRSAB arbitration bodies where applicable.

Turquaz Travel — Konutkent Mah. 3035 Cad. No:62/B, Suit Tower, Çankaya / Ankara, Türkiye.
Phone: +90 551 233 23 66  |  +90 850 307 27 37
E-mail: [email protected]
TÜRSAB Licence No: A-12334