Cancellation & Refund Policy

All cancellation requests must be made in writing by e-mail to [email protected]. A cancellation is effective on the date we receive your written notice. The applicable charge is calculated from that date relative to the start date of the first service (arrival / departure).

Unless a different schedule is stated in your specific offer or proforma invoice (for example for special departures, groups, cruises or events), the following tiered charges apply to the total price of the cancelled services:

The deposit is non-refundable in all cases, as it covers upfront administrative costs and pre-booked services.

Regardless of when you cancel, the following are always non-refundable:

• Booking deposits.
• Visa application fees and related service charges.
• Air tickets, cruise fares and event tickets issued under the supplier’s own non-refundable conditions.
• Non-refundable hotel rates, permits and pre-paid entrance fees once confirmed.
• Any third-party charges already incurred on your behalf.

Certain products — scheduled and low-cost flights, cruises, special hotel promotions, exhibitions and ticketed events — carry the individual supplier’s cancellation terms, which may be stricter than the schedule above and may be 100% non-refundable from the moment of confirmation. Where this applies it will be indicated in your offer, and those terms take precedence for that element of the booking.

Requests to change dates, names or services after confirmation are subject to availability and any supplier charges, plus an administrative amendment fee. Where a supplier does not permit changes, the request will be treated as a cancellation and re-booking under Section 2.

If we have to cancel your booking for reasons within our control, you will be offered either an alternative arrangement of comparable standard or a full refund of the amounts paid to us for the affected services. In the event of force majeure (see our Booking Conditions), we will refund recoverable amounts after deducting unavoidable third-party costs, or offer a travel credit where a cash refund is not possible.

Approved refunds are made to the original payer using the original payment method wherever possible, in the currency of the booking. Bank transfer charges and non-recoverable card fees may be deducted. Refunds are normally processed within 14 business days of confirmation, subject to the time suppliers and banks require to complete the transaction.

Because cancellation charges can be substantial, we strongly recommend comprehensive travel insurance that includes trip cancellation and curtailment cover. Many losses that fall outside this policy — such as illness, family emergencies or missed connections — may be recoverable under a suitable insurance policy.

Turquaz Travel — TÜRSAB Licence No. A-12334
E-mail: [email protected]
Phone: +90 551 233 23 66  |  +90 850 307 27 37